technological difficulties

Below is my conversation with my oh-so-shady cell phone company. Mind you this was after entering through a lot of automated bullshit and then being put on hold to wait for the next available representative all to the background music of "Wasting Time" by Dave Matthews Band.

"Yes, I was wondering if you could explain how I was charged for making a call to Winnipeg Canada when the person listed that I called lives in Santa Monica?"

"Well, the cell phone tower in Canada must have picked up your call so either you were in Canada or your friend was in Canada."

"No. You see, I was not in Canada and my friend LIVES IN SANTA MONICA... Am I supposed to be psychic about when a tower in Canada is going to pick up my call OR just never call her again?"

"No, it's not really possible for you to be psychic about what tower is going to pick up the call. Perhaps you live close to Winnipeg Canada where do you live?"

"I live in Madison, Wisconsin."

"Is that close to Winnipeg Canada? TOM, GET OUTTA HERE! I'M WORKING."

"NO. It is not"

"The only explanation I can give you is that a cell tower must have received the call, and you say that you weren't in Canada but perhaps your friend likes to travel a lot, or something."

(THIS IS THE PART IN THE CONVERSATION WHERE I WISH I COULD SAY I STARTED SLAMMING THE PHONE INTO THE DESK AND YELLING ALL SORTS OF APPROPRIATE EXPLETIVES IN A LAST-DITCH EFFORT TO CONVEY MY FRUSTRATION TO THIS DIPSHIT.)

Alas, this was not the case. Resolution still pending. Customer service, my ass.